Confessions of a Paper Lover: How Electronic Signatures Converted Me

by Holly Jensen • 

Chief Operations Officer for Cash Practice Systems • 

I love paper. I love making to-do lists and having that satisfaction of crossing it off the list. I love being able to have whatever I am working on physically in front of me so I can highlight, cross things out, and make notes in the margins. Sometimes, I also spill coffee on it or have the dogs eat it, but that’s beside the point. You get the picture– I’m old school and I love paper!

However, I have found something in practice that is not always the best solution when it comes to paperwork for our patients. In fact, as much as I love paper, I have found that I LOVE going paperless in practice. This is all because of the automation of our procedures and the ability for our patients to electronically sign receipts, care plan agreements, payment authorizations, etc.

Gone are the days of having a patient pull out their wallet to charge their card, print their receipt, get a signature, and have a copy for both parties. Gone are the days of printing multiple copies of care plans and payment authorizations to be reviewed, signed.

In both of these situations, this requires either storing the paperwork for several years in a HIPAA compliant manner or scanning it back into your computer software and shredding that physical copy! It makes a simple task very cumbersome.

This is why when I experienced a paperless environment I was open, ready, and willing to change! Not only did I discover new technologies, I learned a lot about how implementing technology would free up time and would ultimately benefit the practice’s organizational structure.

Here are four things that really stuck out to me as I converted the practice to a paperless environment.

• Going green helps the environment and saves money. Paper, printers, and ink are not cheap. Plus, it’s just one more thing to have to reorder, go to the store for, and pay for. This all adds up over time, but going paperless and implementing digital signatures on patient documents has this problem solved!
• There’s a higher level of security with digital signatures. For example, in the Cash Practice software, you have the ability to capture a digital e-signature on Care Plans, Auto-Debit Payment Authorizations, and individual transaction receipts. The documents and e-signatures are stored in the cloud and can be accessed at any time.
• Going paperless saves physical space. I don’t know about you, but back in the day, we had patient charts that we couldn’t get rid of yet they took up an entire storage area in our office. We had x-rays that I still have paper cuts from that were filed in the back of the office. Going digital with things like this free up so much storage space around the office! You may even have a physical storage unit to keep all these physical paperwork and documents. Why not free up space and save some money?!
• Saves you time. This is perhaps one of the most valuable assets we have in the office for the doctor and staff. The amount of time wasted by standing at the printer/scanner and moving to the proper folder or digital patient account is a big time-waster. Each and every print, scan, and file task is probably small, but that is valuable time you can be spending on patient care, education, or the other many tasks you have… all those minutes add up!

Ideally, the majority of your patients are on some type of care plan with monthly auto-debits, which allows you to maximize patient loyalty. How? Loyal patients need a game plan and they need convenience, ease, and frictionless payment experiences. Going paperless not only frees up more time in practice to focus on the patient’s experience but the long term impact on their loyalty to you.

Have I convinced you?

About the author: Holly Jensen has served the chiropractic profession for 17+ years as a CA and Office Manager to Dr. Miles Bodzin, Founder & CEO of Cash Practice® Systems.  For the past decade, she has served as a Professional Speaker and Chief Operations Officer for Cash Practice Systems where she has trained thousands of DC’s and CA’s on how to run a cash-based practice.  Cash Practice Systems is the #1 Chiropractic Platform for Increasing Patient Loyalty. For more information, visit www.CashPractice.com.  Holly may be contacted at 877-343-8950 or Holly@CashPractice.com.