What You Say Matters

What You Say Matters

Share this page: There is nothing that will give your team more confidence than knowing what to say when it comes to communicating with patients in your office. Not only does it improve customer service and efficiency, but it can also help you become more compliant....
It’s Not You. It’s My Insurance.

It’s Not You. It’s My Insurance.

Share this page: “Don’t Call Me… I’ll Call You,” are the famous last words of a patient who has just completed their last covered visit in your office. Often, cost-conscious patients are focused on their out-of-pocket expenses and not the value of the care they...
Healthcare Costs Matter

Healthcare Costs Matter

Share this page: Today’s patients have become health care consumers more than ever before, and the dollars and cents of chiropractic care matter to them. Both patients and the federal government are demanding price transparency in healthcare. Price transparency...
Are Audits the New Band Aid for the National Debt?

Are Audits the New Band Aid for the National Debt?

Share this page: Each February, the U.S. government releases its financial statements for the previous year. Up until the writing of this article, it never dawned on me that I could actually read and review the financial statements of our government. In the report...
The Opioid Outbreak

The Opioid Outbreak

Share this page: On December 8, 2016, CNN posted an article with information that not many in our profession were surprised to see. The Opioid epidemic in the US is getting worse, not better. In 2015, the number of deaths involving opioids skyrocketed. This growing...
Fraud, Waste and Abuse…Oh My!

Fraud, Waste and Abuse…Oh My!

Share this page: In today’s era of regulatory hyper-focus, just about every chiropractor is painfully familiar with the phrase “Fraud, Waste, and Abuse.” In fact, it’s even got its own acronym: FWA. But a surprising number of doctors only have a partial grasp of the...