Checks and Balances

Checks and Balances

Share this page: I have been in practice for over thirty years and know I take when I trust my team to follow the policies and procedures I have in place when it comes to collections, compliance, and patient follow up. I learned the hard way, that when you don’t have...
Opting Out IS an Option

Opting Out IS an Option

Share this page: We receive calls from providers across the country wanting to know if patients can opt out of using their insurance, and the answer is yes – in most cases. In 2013, the Department of Health and Human Services issued updates to HIPAA privacy...
Chiropractic Success Starts with You

Chiropractic Success Starts with You

Share this page: Recently, one of my employees shared with me a Facebook post from seven years ago. Her post stated, “I am praying to find a good job, a place where I can be happy and have a long career.” This year she will be celebrating six years with us. She was...
What You Say Matters

What You Say Matters

There is nothing that will give your team more confidence than knowing what to say when it comes to communicating with patients in your office. Not only does it improve customer service and efficiency, but it can also help you become more compliant. Staff members...
It’s Not You. It’s My Insurance.

It’s Not You. It’s My Insurance.

Share this page: “Don’t Call Me… I’ll Call You,” are the famous last words of a patient who has just completed their last covered visit in your office. Often, cost-conscious patients are focused on their out-of-pocket expenses and not the value of the care they...