What Affects Patient Loyalty the Most?
by Miles Bodzin, D.C. CEO of Cash Practice Systems The definition of ‘Loyal’: Giving or showing firm and constant support or allegiance to a person or institution. Characterized by or showing faithfulness to commitments, vows, allegiance, obligations, etc. We all want...
Do Not Bill For ROFs (Reports of Findings)
by Marty Kotlar, DC, CPCO, CBCS President of Target Coding Question: I have been billing code 99212 for my report of findings. I was told to bill this code by my consultant whenever I go over the examination results, x-ray findings, recommendations for care and...
Are Your Spinal Screening Tests Legal?
by Mario Fucinari DC, DAPMP, CPCO In my role as a compliance officer, practice owner, and consultant, I have seen many actions deemed as “marketing” that may be illegal. Several years ago, I received a telephone call from a lawyer who wanted to send me personal...
5 Coding & Compliance Tips for the Health of Your Practice
by Marty Kotlar, DC, CPCO, CBCS President of Target Coding #1 Fee Confusion: Keep fees simple. Fee confusion is one of the most common causes of patient complaints to state boards. All patients should be aware of your “normal” fees if providing discounts. Some...
▶︎ 
Why is the Discount Challenge prize amount $15,024? Because that is the average “per-occurrence” fine for Medicare inducements. That’s not $15,024 per patient, that’s not per provider, that’s PER VISIT. Stinks, doesn’t it? To us, the prize amount is worth the investment if we can help our profession better understand proper discounting.